Terms & Conditions

  • Shipping

    • We reserve the right to upgrade (but not downgrade) postage from a method you have selected to an appropriate courier service in order to ensure adequate tracking and/or insurance cover.
    • Delivery to alternative addresses to that registered with your card issuer is at our discretion, based on your location, previous order history, the value of the order and whether the delivery address can be validated.
    • If your order hasn’t arrived, contact us and we will investigate for you.
    • Our couriers normally deliver the next working day after collecting. Non-delivery claims for items shipped by courier must be advised within 3 days of the expected delivery date; we reserve the right not to accept claims after this cut-off.
    • For items sent by Royal Mail, their terms & conditions state that we should allow up to 10 working days (for UK deliveries) before accepting that an item is lost.
    • Please inspect your purchases thoroughly when you receive them  If the packaging appears damaged on arrval, please sign for it “unchecked” and advise the delivery driver or postman.  In order for us to meet deadlines specified by our couriers, all claims for damage or part-loss in transit must be advised to us by email within 48 hours of delivery.
    • Both Royal Mail and our couriers will leave a card if they attempt delivery and no-one is in.  It is your responsibility to contact the number given to arrange re-delivery.  If your order is returned to us because no contact is made with Royal Mail or our couriers, we will treat this as your choosing to cancel the order under the Distance Selling Regulations.

    Payment

    • We accept the following forms of payment;
      • Debit or credit card through PayPal.
      • Paypal
      • Cheque (please allow up to 10 days to clear)
      • Bank Transfer (from UK or EU banks only, contact us for details)
      • Postal Order
      • Cash – if you collect in person, or we deliver to you, we are (of course !) happy to accept cash.
    • All payments should be in Pounds Sterling; if you pay by card or through PayPal, currency conversion rates are determined by PayPal or your bank.
    • To demonstrate our commitment to the security of your data, we are registered for PCI DSS compliance with TrustWave, who carry out regular scans of our website to confirm that it is safe and secure.

    Age Requirements

    • There is no age restriction associated with use of our website, however our payment processors ask that orders are only placed by customers over 18 years of age.  If you are under 18, we are sorry, but you’ll have to ask a parent or guardian to place the order.